Item Quality
Quality Guidelines
This store exists to help collectors by reliably delivering figures that match expectations allowing you to bolster your collection with each purchase. Use the following quality descriptions referenced throughout the store to better understand what to expect from your purchase. Still have questions? Use the contact form to get in touch!
- Collector - the best of the best
- Standard - new or "case fresh"
- Good - visible shelf wear
- Damaged - factory sealed, anything goes otherwise
- Open Box - used item, not sealed
- Loose - used item, no box
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Collector
This is the creme-de-la-creme and the best quality figures you will find anywhere. Items of the "collector" quality will be new new new, sealed with tape that has no wrinkles, and boxes which have no creases, dents, tears, or wear.
The collector quality will always come in a plastic box protector to keep the item safe long term, protected from UV, and because they make great display pieces.
Very minor manufacturing details may vary slightly, such as minor scuffing to the window, hang tag alignment, minor inconsistency in the folds, etc. Key word here is minor. Many items that come out of a manufactures case will not end up in the collector category due to more-than-minor quality concerns. Only the best make the cut.
- Hang tags may or may not have been "opened", but will not be bent or broken.
Standard
At this level you can expect an item to be new, as if it was recently taken from a manufacturer's case pack[1]. This is often referred to as "case fresh".
- Tape seals intact
- For items with "cards" such as the small Hammond Collection figures, there will be no visible paint crack of any size due bending
- Hang tags may or may not be "opened", but not damaged.
[1] They probably are not actually fresh from a case pack, especially if not currently manufactured, but you can expect the same quality
Good
- Hang tags may be bent but not broken
- Minor dings and dents, a crushed corner or two perhaps
- Card may be partially bent
- Maximum 1 tear, less than 1 inch
Damaged
The only requirement to fit this category is that the factory seal is in place, and thus a new and unopened item. Boxes may be bent, torn, crushed, etc. Cards may be fully bent.
The figure inside the box will still be new, but do not expect these to be display worthy pieces.
Open Box
Figure comes in a box that is not sealed. In most cases this is an item that was removed and later put back into the box.
Loose
Figure does not come with a box, but all accessories are included unless otherwise noted. See item description for details.
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Box Protector Notes
- A box protector alone does not indicate Collector quality! All collector quality items come in a box, but we do offer box protector upgrades and items that come with box protectors but aren't quite so perfect.
- Most will come with external plastic wrap still attached, ready for you to peel. This provides an extra level of protection during shipping and prior to purchase. This is likely visible in some of the photos you'll see throughout the store.
- If the box protector is not square upon arrival, gently pinch the edges to tighten up the look.